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Frequently Asked Questions

Is it safe to use my debit or credit card on your store?

Yes it is. We never see anything to do with your credit or debit card.  It is all handled externally by a payment processing company called Stripe, safely and securely, so all we know is that you have paid for some items, what they are and where to send them.

Who is Stripe?

Stripe is a globally recognised and respected payment processing company. They safely and securely process debit and credit card payments for millions of businesses all over the World.

What are your delivery costs?

Shipping is free on all orders over £30.00. For orders up to £30.00 postage starts at £1.50. Full details can be found in our Prices, Delivery & Returns Information section.

When do you ship orders?

We generally ship orders within 3-5 working days and they are processed strictly in the order they are received. At busy times your order may take longer to process. If there is going to be a significant delay in your order being shipped we will notify you. You will always receive an email confirmation from us when your order has been shipped.

Do you ship Overseas?

We currently do not ship outside of the UK.

Can I order by phone, text, email or written letter?

No. We do not take orders over the telephone or via text or email or written letter.

Can I come and collect from your shop?

We are online only and do not offer a collection service.

Do we have a local Collection Point?

No, we don't have a local Collection Point.

What is your privacy policy?

We will never share your information with anybody else (except our payment providers, for security and couriers if used) so only we and you know your details and we will only get in touch with you regarding your order(s) unless you subscribe to our newsletter.

I am not receiving emails from you.

You will automatically be sent an order acknowledgement email when you place an order with us. You will also receive an order update email if there is a problem with anything you've ordered and another email to advise you that your order has been shipped. If you are not receiving these emails it may be that they are falling into your spam or junk folders. To avoid this, make sure you set up your email to accept/allow emails from

What do I do if my items arrive damaged?

Get in touch with us via email - - and we'll get it sorted out between us.

Can I return an item?

Yes you can. Full details can be found in the Prices, Delivery and Returns section, but here's a summary:

You have 30 days to return an item from the date you received it. To be eligible for a return, the item must be unused, unopened and in re-saleable condition. The item must be in the original unopened packaging.  Before you send an item back you will need to contact us via email at to advise us that you wish to return an item and why.

We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Please note You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­-refundable.