Prices, Shipping & Returns Information
UK Shipping
We generally ship orders within 3-5 working days and they are processed strictly in the order they are received. At busy times your order may take longer to process. We do not process orders or ship on weekends or Bank Holidays. Any additional shop closures will be announced at the top of our front page.
Shipping is free on all orders over £30.00. For orders up to £30.00 postage starts at £1.50.
Orders are normally shipped via Royal Mail. We will supply you with any relevant shipping/tracking information when we ship your order.
We do not offer a collection service.
We do not ship outside of the UK.
Supplying accurate shipping and contact information
Please ensure you provide a correct email address, otherwise we cannot send you order updates or contact you if there are any problems with your order. We also need your full postal address including post code.
Delivery Delays
As the Royal Mail delivery timescale is only ever a best estimate and not guaranteed, please be aware that they do not consider a parcel to be lost before 13 working days from latest estimated delivery date has passed (excluding weekends and bank holidays) from the date your order ships. In our experience, all parcels arrive eventually, with some taking even longer than the 13 days and in some (rare) cases up to 6 weeks, depending whereabouts you are. We would therefore ask for your patience in this regard.
We cannot be held responsible for how long Royal Mail takes to deliver your order and we will strictly adhere to their guidelines in instances of delayed deliveries.
Northern Ireland
We are still shipping to Northern Ireland but please be aware that it is currently our experience that frequently, orders are taking longer to arrive at their destination. This is totally out of our control although we understand the frustration this may cause. Therefore, please allow at least five weeks from your order being shipped before considering it lost.
Safe Place Requests
If you wish your parcel to be left in a safe place if you will not be in when delivery is attempted, you can put this request in the "Comments" section when placing your order. We will not add requests such as "leave in garden" or "put over fence". Please note that we are not responsible for loss or damage which may occur as a result of items being left in your requested safe place.
Returns
In the unlikely event that you are not entirely satisfied with your purchase, or you just change your mind, we're here to help. Please contact us in the first instance via email hello@acraftypause.co.uk - to discuss your concerns regarding a product you have received from us. Before you send an item back you will always need to contact us to notify us that you intend to do so. You have a cooling off period of 14 days from the date you place your order, during which time you can cancel your order. However, if the goods have already been shipped, you will have to wait for the goods to arrive with you and then return them to us if they are still no longer required. Once you receive your order you have 14 days to return goods to us if they are no longer required. To be eligible for a refund, the item must be unused,
unopened and in the same condition that you received it. The item must be in the original unopened packaging. We will refund you for the goods and the original shipping cost paid, but we will not refund you for the cost of returning the items to us. We cannot refund for items where packaging has been damaged as this renders them unsellable.
If an item is faulty please contact us so we can either organise a replacement or a refund.
Our address for returns is: Returns, A Crafty Pause, 2 Wensleydale Road, Long Eaton, Nottingham, NG10 3HJ
Refunds
We will notify you when we have received your returned item. After inspecting the item we will notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please note: You will be responsible for paying for your own shipping costs for returning any items unless the items are faulty. If the returned items are faulty we will refund reasonable shipping costs e.g. Royal Mail 2nd Class once we receive the items back. If you wish to use a tracked or signed for service for your own peace of mind we will only refund the non tracked costs. If you have any questions on how to return your item to us, please contact us via email at hello@acraftypause.co.uk.
